Privacy policy

Last Updated: June 23, 2026

Your Privacy Matters

Heaven Crest, LLC ("HeavenCrest," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit www.heavencrest.shop or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you browse our website, place an order, or contact us:

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Account information (if applicable)
  • Messages submitted through our contact form, email, or customer support

Payment Information

Payments are processed securely through trusted third-party payment providers. HeavenCrest does not store complete credit card or debit card information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookie identifiers

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Coordinate production and delivery with manufacturers and shipping partners
  • Provide customer support
  • Respond to inquiries
  • Send order confirmations and shipping updates
  • Process returns and refunds
  • Detect and prevent fraud
  • Improve our website, products, and services
  • Comply with legal obligations
  • Send promotional emails and special offers where you have provided consent (you may unsubscribe at any time)

3. How We Share Your Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary with:

  • Shopify, our ecommerce platform
  • Payment processors
  • Shipping carriers and freight providers
  • Manufacturers and suppliers responsible for producing or fulfilling your order
  • Email and customer communication providers
  • Analytics and website service providers
  • Government authorities or law enforcement where required by applicable law

These third parties receive only the information necessary to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart functioning properly
  • Remember your preferences
  • Improve website performance
  • Analyze visitor activity
  • Measure marketing effectiveness
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Marketing Communications

If you subscribe to our mailing list or provide consent, we may send promotional emails, newsletters, and product updates.

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

6. Your Privacy Rights

Depending on your location, including under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your information in a portable format
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

To exercise your privacy rights, please contact us using the information provided below.

7. Data Retention & Security

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

While we work to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is intended for adults. You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase.

We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Heaven Crest, LLC

7345 W Sand Lake Rd, Suite 210, Office 1996

Orlando, FL 32819

United States

Email: support@heavencrest.shop

Phone: (954) 673-3775

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time (ET)