Privacy policy

Your Privacy Matters

Our Commitment to Your Privacy

Heaven Crest, LLC (“HeavenCrest,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit www.heavencrest.shop or make a purchase from us.

1. Information We Collect

When you use our site or place an order, we may collect:

• Information you provide: name, email, phone number, billing and shipping address, and order details.
• Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
• Automatically collected: IP address, browser and device type, pages viewed, and referring site, gathered through cookies and similar technologies.
• Communications: messages you send us through our contact form, email, or chat.

2. How We Use Your Information

• Process, fulfill, and deliver your orders.
• Provide customer support and respond to your inquiries.
• Send order confirmations, shipping updates, and account notices.
• Send marketing emails or promotions (only with your consent — you can opt out anytime).
• Detect and prevent fraud and secure our store.
• Improve our products, website, and shopping experience.

3. How We Share Your Information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us operate, such as Shopify (our ecommerce platform), payment processors, shipping carriers, and email tools.
• Our suppliers, where required to fulfill and ship your order.
• Legal authorities, when required by law or to protect our rights, customers, or business.

4. Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember preferences, analyze traffic, and measure marketing. You can control or disable cookies in your browser settings, though some features of the site may not work properly without them.

5. Your Privacy Rights

Depending on where you live (including under the GDPR and California’s CCPA/CPRA), you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications and the “sale” or “sharing” of personal information.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@heavencrest.shop.

6. Data Retention & Security

We keep your information only as long as needed to fulfill orders, comply with legal and tax obligations, and resolve disputes. We use industry-standard safeguards to protect your data; however, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Children’s Privacy

Our store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

Questions about this policy or your data? Reach out:

Heaven Crest, LLC
7345 W Sand Lake Rd, Suite 210, Office 1996
Orlando, FL 32819, United States
Email: support@heavencrest.shop
Phone: (645) 220-1074