Terms of service

Terms & Conditions

Terms of Service

Welcome to HeavenCrest. These Terms of Service (“Terms”) govern your use of www.heavencrest.shop and any purchase you make from Heaven Crest, LLC (“HeavenCrest,” “we,” “us,” or “our”). By accessing our site or placing an order, you agree to these Terms.

1. Use of Our Site

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this site or make a purchase. You agree to use our site only for lawful purposes and not to interfere with its operation, security, or other users’ enjoyment of it.

2. Products, Pricing & Availability

We strive to display product details, finishes, and pricing accurately, but we do not warrant that descriptions, images, or prices are error-free. Colors and finishes may vary slightly from what appears on your screen. All prices are in USD and may change at any time. We reserve the right to limit quantities, correct errors, and refuse or cancel any order — including after an order is placed — if a product is listed at an incorrect price or is unavailable.

3. Orders & Payment

When you place an order, you make an offer to purchase. An order is only accepted once we confirm it and process payment. You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order we suspect to be fraudulent or in violation of these Terms.

4. Shipping & Delivery

Delivery times are estimates and are not guaranteed. Risk of loss passes to you upon delivery by the carrier. Please review our shipping details and inspect your delivery as described in our Refund Policy. We are not liable for delays caused by carriers, customs, weather, or other events outside our control.

5. Returns & Refunds

Returns, refunds, exchanges, and cancellations are governed by our separate Refund Policy, which is incorporated into these Terms by reference. Please review it before purchasing.

6. Product Use & Safety

Our products include fire features, heating, and outdoor equipment that can cause serious injury or property damage if used improperly. You are responsible for following all manufacturer instructions, safety guidelines, and local codes and permits, and for professional installation where required. HeavenCrest is not responsible for injury, damage, or loss resulting from improper installation, use, or maintenance.

7. Warranties

Products may carry a manufacturer’s warranty; any such warranty is provided by the manufacturer and subject to its terms. Except as expressly stated, our products are provided “as is” without warranties of any kind, to the fullest extent permitted by law.

8. Intellectual Property

All content on this site — including logos, text, images, graphics, and design — is the property of Heaven Crest, LLC or its suppliers and is protected by intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Heaven Crest, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Florida.

11. Changes to These Terms

We may update these Terms at any time. The version posted on this page with the most recent “Last updated” date applies to your use of the site and any new orders.

Questions About These Terms?

We’re happy to help. Get in touch:

Heaven Crest, LLC
7345 W Sand Lake Rd, Suite 210, Office 1996
Orlando, FL 32819, United States
Email: support@heavencrest.shop
Phone: (645) 220-1074