Terms of service

Last Updated: June 23, 2026

Welcome to HeavenCrest, operated by Heaven Crest, LLC. These Terms of Service ("Terms") govern your access to and use of www.heavencrest.shop, including all purchases made through our website.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use this website or purchase products from HeavenCrest.

You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Products, Pricing & Availability

We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.

However:

  • Product colors and finishes may vary slightly due to monitor settings and manufacturer variations.
  • Product availability may change without notice.
  • Prices are listed in U.S. Dollars (USD).
  • We reserve the right to correct pricing errors, update product information, limit quantities, or cancel orders resulting from inaccurate information.

If an order is canceled by HeavenCrest before shipment, any eligible refund will be processed in accordance with our Refund Policy. Customer-initiated cancellations are subject to the terms outlined in our Refund Policy.

3. Orders & Payment

Submitting an order constitutes an offer to purchase our products.

Orders become accepted only after:

  • Payment has been successfully processed; and
  • The order has been reviewed and confirmed by HeavenCrest.

We reserve the right to refuse or cancel any order that appears fraudulent, unauthorized, or violates these Terms.

Customers agree to provide accurate billing, shipping, and contact information during checkout.

4. Shipping & Delivery

Shipping times displayed on our website are estimates only and are not guaranteed.

Most products sold by HeavenCrest are built to order by the manufacturer before shipment.

Typical delivery timeline:

  • Order processing: 1–3 business days
  • Production: 3–4 weeks
  • Freight transit: 5–10 business days
  • Estimated total delivery: Approximately 4–6 weeks (generally 27–41 business days)

Delivery estimates may be affected by weather, holidays, carrier delays, manufacturer production schedules, or other circumstances beyond our control. Such delays do not constitute grounds for cancellation or liability.

For complete shipping information, delivery methods, and claim procedures, please review our Shipping Policy.

5. Returns, Refunds & Cancellations

Our Refund Policy governs all returns, refunds, exchanges, cancellations, damaged items, and warranty claims.

By placing an order, you acknowledge that you have reviewed and accepted our Refund Policy.

6. Product Use & Safety

Many HeavenCrest products include fire features, heating components, outdoor equipment, or other products that require proper installation and safe operation.

Customers agree to:

  • Follow all manufacturer instructions.
  • Comply with applicable local building codes and regulations.
  • Use qualified professionals whenever installation requires specialized expertise.

Heaven Crest, LLC is not responsible for injury, property damage, or loss resulting from improper installation, misuse, negligence, unauthorized modifications, or failure to follow manufacturer instructions.

7. Manufacturer Warranties

Certain products may include a manufacturer's warranty.

Any warranty is provided solely by the manufacturer and is subject to the manufacturer's terms and conditions.

Except where prohibited by law, Heaven Crest, LLC disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

8. Intellectual Property

All content available on this website-including but not limited to:

  • Logos
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Icons
  • Website design
  • Layout
  • Branding

is the property of Heaven Crest, LLC or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Heaven Crest, LLC shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • Use of this website;
  • Purchase or use of any products;
  • Delivery delays;
  • Product misuse;
  • Service interruptions.

Our maximum liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any legal dispute arising from these Terms or your use of this website shall be resolved exclusively in the state or federal courts located in Florida.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Heaven Crest, LLC
7345 W Sand Lake Rd, Suite 210, Office 1996
Orlando, FL 32819
United States

Email: support@heavencrest.shop

Phone: (954) 673-3775

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time (ET)