Shipping policy

Thank you for shopping with HeavenCrest. We're committed to delivering your order as efficiently as possible.


Order Processing Time Orders are processed within 1–3 business days after payment confirmation, at which point your order enters production.


Production & Delivery Estimates Most products we sell are built to order by the manufacturer. Typical timelines:


  • Standard production lead time: 3–4 weeks

  • Freight transit time (continental U.S.): 5–10 business days

  • Estimated total order-to-delivery window: approximately 4–6 weeks


The shipping carrier will contact you directly to schedule a curbside delivery window. Tracking information is provided once your order has been dispatched.


Shipping Costs We offer free curbside shipping on all orders within the continental United States. Threshold Delivery and White-Glove Delivery services are available for an additional fee — contact support@heavencrest.shop for pricing.


Delivery Options


  • Curbside Shipping (included): the carrier delivers to the curb. You're responsible for moving the item to its final location. This service does not include set-up, assembly, or removal of packaging. Carriers may charge extra for remote or hard-to-reach addresses; we'll contact you first if this applies.

  • Threshold Delivery (additional charge): places the item near a front door, gate, or accessible garage — no narrow passageways, steps, or inclines.

  • White-Glove Delivery (on request): unpacking, inspection, removal of packing materials, transport up to two flights of stairs, and placement in the location of your choice. Contact us for a quote.


Order Cutoff Time Orders placed after business hours, on weekends, or on public holidays begin processing the next business day.


Shipping Delays Delivery estimates are guidelines and may be affected by circumstances outside our control, including weather, holidays, carrier delays, or high demand.


Incorrect Shipping Address Customers are responsible for providing complete, accurate shipping information. HeavenCrest is not responsible for delays or failed deliveries caused by incorrect details submitted at checkout.


Lost, Stolen, or Damaged Packages If your package arrives damaged, document it with photos at the time of delivery and contact us within 48 hours. For lost or stolen packages, contact us within 7 days of the expected delivery date. See our Shipping & Returns Policy for the full damage-claim procedure.


Contact Heaven Crest, LLC (operating as HeavenCrest) 7345 W Sand Lake Rd, Suite 210, Office 1996, Orlando, FL 32819, United States Email: support@heavencrest.shop Phone: (645) 220-1074 Hours: Monday–Friday, 9:00 AM – 6:00 PM EST