Shipping policy

Last Updated: July 31, 2026

Thank you for shopping with HeavenCrest. We are committed to processing and delivering your order as efficiently as possible. Because many of our products are manufactured to order by trusted brands such as The Outdoor Plus and Orivon Wellness, shipping times may vary depending on the product purchased.

By placing an order with HeavenCrest, you agree to the shipping terms outlined below.

Shipping Destinations

We currently ship within the continental United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Territories
  • P.O. Boxes
  • APO/FPO addresses

If you require shipping outside our standard delivery area, please contact us before placing your order.

Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Once processing is complete, your order enters production.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Production & Delivery Time

Because most of our products are built to order, delivery times include both manufacturing and shipping.

Standard Products

  • Production Time: 3–4 weeks
  • Freight Transit: 5–10 business days
  • Estimated Delivery: Approximately 4–6 weeks

Orivon Wellness Products

Some Orivon Wellness saunas and wellness products require additional manufacturing and specialized freight transportation.

Estimated delivery for these products may take 8–12 weeks, depending on the product ordered.

Delivery estimates are provided as guidelines and may vary depending on manufacturing schedules, carrier availability, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

We offer FREE curbside shipping on all orders delivered within the continental United States.

The following premium delivery services are also available for an additional charge:

  • Threshold Delivery
  • White-Glove Delivery

Please contact support@heavencrest.shop for pricing and availability before placing your order.

Delivery Options

Curbside Delivery (Included)

Our standard delivery service is curbside delivery.

The carrier will unload the shipment at the curb or nearest accessible location.

Customers are responsible for moving the product to its final installation location.

This service does not include:

  • Unpacking
  • Assembly
  • Installation
  • Removal of packaging materials

Remote or difficult-to-access locations may incur additional carrier charges. If this applies, we will contact you before shipment.

Threshold Delivery (Additional Charge)

Threshold Delivery includes delivery to a covered entrance, front door, garage, or another accessible location.

This service does not include:

  • Stairs
  • Narrow hallways
  • Assembly
  • Installation

White-Glove Delivery (Available Upon Request)

White-Glove Delivery may include:

  • Unpacking
  • Product inspection
  • Removal of packaging materials
  • Placement inside your home
  • Delivery up to two flights of stairs (where applicable)

Please contact us for a quotation before placing your order.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Carrier name
  • Tracking number
  • Tracking link (when available)

For freight shipments, the carrier will also contact you directly to schedule your delivery appointment.

Shipping Restrictions

Because our products are manufactured to order, certain items-particularly those produced by The Outdoor Plus-become final sale once production has begun.

Freight shipments:

  • Cannot be delivered to P.O. Boxes.
  • Require a physical delivery address.
  • Are delivered curbside unless a premium delivery service has been purchased.

Customers are responsible for providing complete and accurate shipping information.

HeavenCrest is not responsible for delays or failed deliveries resulting from incorrect shipping information supplied during checkout.

Delivery Inspection

Please inspect your shipment immediately upon delivery.

If your shipment arrives with visible damage:

  • Note the damage on the carrier's delivery receipt before signing.
  • Take photographs of the packaging and product.
  • Contact us within 48 hours of delivery.

Prompt reporting helps us process freight damage claims quickly.

Lost, Stolen, or Damaged Shipments

If your shipment is lost or stolen, please notify us within 7 days of the expected delivery date.

If your shipment arrives damaged, please contact us within 48 hours and include photographs of both the packaging and the damaged product.

Our team will assist you in resolving the issue as quickly as possible.

Shipping Delays

Although we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Manufacturer production schedules
  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping demand
  • Other events beyond our reasonable control

We appreciate your patience and understanding should unexpected delays occur.

Contact Us

If you have any questions regarding shipping or delivery, we're happy to help.

Heaven Crest, LLC

7345 W Sand Lake Rd, Suite 210, Office 1996

Orlando, FL 32819

United States

Email: support@heavencrest.shop

Phone: (954) 673-3775

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time)